Note: Before using any of these recommendations, Please test in small area first.
- What can I do to remove adhesive residue should it occur?
If the residue is sticky, try rolling off the residue using your fingers.
If the first technique does not work, apply rubbing alcohol to residue and let sit for 10 minutes. Next, with a putty knife or spatula, remove residue gently to avoid damage to your window or frame.
If the first two suggestions do not work, use Goo Gone (Product found in many hardware stores and recommended for removal of sticky residue). Apply Goo Gone directly to residue with soft pad (Folded cloth or paper towel). Let soak for 10 minutes. Then, with a putty knife or spatula remove the residue. Use a gentle touch to avoid damage to window or frame.
Note: Plain white towels are recommended, due to the transferring of ink that may occur from using printed towels.
- My Easy Touch shade installed with tape pad will not stay in place, what should I do?
If your Easy Touch Cellular Shade will not stay up properly with tape pads, we recommend using the supplied brackets for installation. If you need additional installation brackets, they can be obtained by calling Customer Service at 888-608-6611
- The head rail on my Easy Touch shade is sagging in the middle, how can I fix it?
If your Easy Touch head rail is sagging in the middle, you likely need to install an additional mounting bracket to act as a center support bracket. Please contact Customer Service at 888-608-6611 if you require additional brackets.
- My Easy Touch shade stopped working, what should I do?
If your Easy Touch shade failed to function properly please see the link below for warranty information.
Please do not return the shade to your local retailer; please contact our Customer Service Dept. at 888-608-6611.
