Please have the following items ready and available before you contact Customer Service :
Where Purchased
Store Name
If purchased directly from Redi Shade, please have your Order ID available. (The Order ID can be found on the original packing slip that comes with the product in the upper right corner, usually 7 alphanumeric digits).
Approximate date of purchase - Month and year if possible
Brief description of what needs to be repaired
Type of Blind/Shade including size and color
Proof of purchase may be required to process any of the above at no cost to you. Acceptable forms of proof of purchase are:
Original retail receipt
Credit card receipt
Original packing slip
